Digital navigator aims to bridge gap between patients, technology, enhancing access to virtual care

The London Health Sciences Centre and St. Joseph's Health Care London introduced a digital navigator to assist patients with virtual care appointments. The navigator sets up software and troubleshoots technical issues. He can also:

• Help patients access spaces that have Wi-Fi or devices in their community;
• Access, fill in and return online documents and forms the hospitals may require;
• Create email addresses that may be needed for virtual care; and
• Offer to participate in a practice virtual care appointment.