Hitch Health and ride-share company Lyft completed a year-long non-emergency medical transportation pilot in Minneapolis. The results show a significant decline in patient no-shows and increased revenue at the first clinic to employ the transportation technology solution for a full year. As part of the pilot, a clinic in downtown Minneapolis employed Hitch Health’s technology offer Lyft rides via SMS text to patients-in-need who had previously missed medical appointments. With the technology, patient or clinic staff don't need to schedule the rides. Hitch Health also automates the return ride. When the patient is ready to go home, s/he just “ready.” The companies say the clinic's no-show rate fell from 31% to 22.5% leading to a $270,000 increase in clinic revenue.
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